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How we handle your account, data and payments

When you open an account with legodewa, you're entering into a clear set of terms that protect both your account and your funds.

Account security & verificationData retention & privacyPayment method protection
legodewa How we handle your account, data and payments
GET YOUR ANSWERS

How to reach us about legal matters

Team online

Live chat

Our support team responds in the lobby chat during operating hours. Describe your legal concern — account access, data requests, payment disputes — and we'll route you to the right handler.

Email support

Send formal requests — data deletion, policy clarification, payment complaints — to [email protected]. We aim to respond within 48 hours with next steps.

Account settings

Many account controls live in your settings: view your data, update contact details, manage linked payment methods, and download your account history whenever you need it.

HOW WE PROTECT YOU

Data handling, security and your rights

Identity verification

We ask for your ID and proof of address when you first register. This step prevents fraud and ensures only you can withdraw funds. Verification is encrypted and deleted after processing.

Payment security

DANA, OVO, GoPay and QRIS transactions use industry-standard encryption. We never store your card details or wallet credentials — only a secure token that lets us process payments.

Cookie and tracking consent

We use cookies to keep you logged in and to understand how you use the lobby. You can disable non-essential cookies in your browser settings anytime without losing core platform access.

Data retention periods

Active account data stays as long as your account lives. Closed accounts are retained for three years for tax and fraud compliance, then securely deleted.

Your access rights

You can request a copy of all your personal data, correct inaccuracies, and ask us to delete information where local law permits. Submit requests via email or account settings.

Dispute resolution

Payment disputes are handled between you, legodewa and your payment provider (DANA, OVO, GoPay or QRIS). Contact our support team first; we'll investigate within 10 business days.

What players ask about our legal policies

We collect your name, email, phone, date of birth and identity documents during registration. Active account data is retained as long as your account exists. After closure, we keep records for three years for compliance, then delete securely. You can request a copy anytime via account settings or email [email protected].

Your payment credentials are never stored. We use encrypted tokens that let us process deposits and withdrawals without holding your wallet or card details. Each transaction is verified and logged, and you can review your payment history in your account anytime.

Yes. You can update your account details directly in settings. For full deletion or data export requests, contact [email protected] with your account email. We process requests within 30 days where local law permits and compliance requirements allow.

Contact our support team within 48 hours of the issue. We'll investigate with your payment provider (DANA, OVO, GoPay or QRIS) and track the transaction. Most disputes are resolved within 10 business days. You can also file a complaint directly with your payment provider.

Your account access depends on local law in your region. legodewa operates where permitted by local regulation. The terms and policies governing your account are posted here and updated whenever legal or operational changes occur. Check back regularly or contact support for clarity.

We use cookies to keep you logged in, track your lobby activity and personalise your experience. You can disable non-essential cookies in your browser settings without losing core platform access. Essential cookies (login, security) cannot be turned off.

Change your password immediately and contact our support team via live chat or email. We'll review your account activity, freeze it if needed, and guide you through account recovery. Always enable two-factor authentication in settings for extra security.